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This Refund Policy explains when refunds or replacements may apply for purchases made through our store or SellAuth checkout.
Last Updated: 24 January 2026
Heads up: digital goods are non-refundable once delivered. Replacements are the primary remedy.
1
Summary
All sales are final.
The primary remedy is replacement, not refund.
Refunds may be granted only at Stellar's discretion when replacement is impossible.
By completing a purchase, you agree to immediate digital delivery and acknowledge that the EU 14-day withdrawal right does not apply once delivery begins, as permitted by law.
2
When We Replace or Refund
Non-delivery or invalid item on first use, with the required proof.
Discord Nitro gift link revoked within 14 days (proof must follow ToS A.3).
If a replacement is impossible, a refund may be issued at our discretion (see 2A below).
Nitro Boost Monthly (LYF) issues reported within 25 hours of the incident.
2ASellAuth Balance / Store Credit
SellAuth Balance top-ups are treated as completed sales.
If a refund is approved, we may issue it as store credit.
Store credit is non-withdrawable, non-transferable, and valid only for future Stellar purchases.
Promotional or bonus credit has no cash value and may be voided if abuse is detected.
Once credited, store credit cannot be refunded back to the original payment method.
3
Non-Refundable Cases
The following situations are not eligible for refunds:
Buyer's remorse or change of mind.
Incorrect use, ignoring instructions, or misuse.
Violations of third-party ToS or bans unrelated to our delivery.
Platform-wide revoke waves, Discord updates, or outages outside our control.
Missing, invalid, or late evidence.
Manual login or risky actions on items such as tokens.
Failure to comply with ToS 5A (Vouch / Review Policy), where legally permitted.
SellAuth Balance top-ups and issued store credit.
Items already consumed, redeemed, activated or used successfully.
Missing, invalid, or late evidence past the 25-hour LYF window.
Missing mandatory unedited screen recording for claim issues.
4
How to Request
1
Open a Discord ticket
Open a ticket within your product's warranty window.
2
Provide details
Include your order ID and a short description.
3
Submit evidence
Provide required unedited recordings, screenshots, or logs.
4
Await review
Suspicious or inconsistent evidence may result in denial.
5
Evidence & Warranty Windows
Tokens
5-minute DOA window from delivery.
Nitro Links
14-day revoke window with full proof (see ToS A.3).
LYF Products
25-hour window for reporting claim issues.
Other Products
Follow the specific warranty terms in the ToS.
6
Processing
Replacements are issued after verification.
Refunds, when approved, may be issued as store credit or to the original payment method, at our discretion.
Chargebacks without contacting support may lead to refusal of service or blacklisting.
7
Your Statutory Rights
Nothing in this policy removes or limits mandatory consumer rights applicable in your region.
Need to start a claim?
Open a Discord ticket with your order ID and required evidence.