Refund Policy

• The commercial warranty period and conditions shown for the product or selected variant at the time of purchase govern voluntary warranty claims.
• For an accepted commercial warranty claim, replacement or restoration of access is normally the first remedy.
• A discretionary commercial refund may be offered where replacement is impossible or inappropriate.
• Mandatory rights concerning non-delivery or non-conforming digital content/services remain unaffected by shorter commercial warranty periods.
• Nothing in this policy excludes a refund, price reduction, termination right or other remedy where applicable law requires it.

• Non-delivery: if a paid product is not supplied, contact support so we can complete delivery. If delivery cannot be completed, an appropriate remedy will be provided in accordance with the order terms and applicable law.
• Invalid or non-conforming delivery: where the delivered product does not match the applicable description or does not function as promised, we will investigate and provide the remedy required by the applicable commercial warranty and/or law.
• Valid commercial warranty claim: replacement or restoration will normally be attempted first where reasonably possible.
• Replacement impossible: we may offer store credit, a partial balance, price reduction, original-method refund or another appropriate resolution depending on the circumstances and applicable rights.
• Statutory remedies: where law requires bringing digital content or a digital service into conformity, a price reduction, termination or reimbursement, those rights take priority over conflicting voluntary policy terms.

Subject always to mandatory statutory rights, the following situations normally do not qualify for a voluntary refund:

• Change of mind or buyer's remorse after a valid immediate digital delivery where any applicable withdrawal right has been lawfully lost or expired.
• Purchasing the wrong product or variant when the description was clear before purchase.
• Incorrect use, ignored instructions, misuse or unsupported customer modifications.
• Bans, locks, suspensions or restrictions caused by customer actions or violations of a third-party platform's rules.
• Platform-wide revoke waves, outages, anti-abuse updates or infrastructure changes that are expressly excluded from the purchased commercial warranty.
• Commercial warranty claims submitted outside the warranty period displayed for the product at the time of purchase.
• Missing, altered, misleading or incomplete evidence where the requested proof is reasonably necessary to verify a voluntary commercial warranty claim.
• Manual login, OTP triggering or other risky actions on token-based products where the product rules clearly state that those actions void the commercial warranty.
• Products already successfully redeemed, consumed, activated or used where there is no qualifying defect or other legal basis for a remedy.
• Fraudulent, duplicated or knowingly inaccurate warranty claims.

These are voluntary commercial warranty rules and do not shorten any mandatory statutory conformity rights that apply by law.

• Product-specific commercial warranties may require uncropped screenshots or continuous unedited screen recordings showing the information identified in the Terms or product page.
• Customers must identify the affected accounts accurately and must not include working accounts in a non-working-account claim.
• For applicable streaming/app bulk commercial claims, if verification finds that 10% or more of the accounts claimed as non-working are valid and operational, the commercial replacement request for the claimed order or batch may be denied.
• For Full Access products, changing account credentials may void the commercial warranty where the product description or Terms state that changes are not permitted.
• Commercial proof requirements do not remove mandatory consumer rights. Any cooperation required to diagnose a statutory lack-of-conformity claim will be handled subject to applicable law.

• Commercial replacements are issued after reasonable verification of the claim.
• Discretionary commercial refunds may be issued to the original payment method or, where you agree, as store credit.
• Where EU/EEA law requires a reimbursement following a valid termination, price reduction or withdrawal, reimbursement will be made without undue delay and within the applicable statutory deadline, generally no later than 14 days.
• Where legally required, reimbursement will be made using the original means of payment unless you expressly agree to another method and that alternative does not impose fees on you.
• Please contact support before initiating a payment dispute where reasonably possible so we can investigate. Fraudulent or abusive chargebacks may result in restriction of voluntary services, but nothing in this policy penalizes the lawful exercise of consumer, payment or dispute rights.

Commercial warranties are additional benefits and do not replace rights that apply under mandatory consumer law. Where applicable law treats a purchase as digital content or a digital service and it is not supplied or does not conform to the contract, you may have rights to have it brought into conformity and, in the circumstances provided by law, to receive a proportionate price reduction or terminate the contract and obtain reimbursement.

We may update this policy when our products, suppliers, warranty rules or legal obligations change. For voluntary commercial warranty claims, the product description, selected variant and applicable warranty conditions displayed at the time of purchase will normally govern that order. Mandatory law always takes priority where it requires otherwise.