Understanding refunds and replacements for your purchases
Important Notice
This Refund Policy explains when refunds or replacements may apply for purchases made through our store or SellAuth checkout.
Heads up: Digital goods are non-refundable once delivered. Replacements are the primary remedy.
Last Updated: 24 January 2026
1
Summary
All sales are final
The primary remedy is replacement, not refund
Refunds may be granted only at Stellar's discretion when replacement is impossible
By completing a purchase, you agree to immediate digital delivery and acknowledge that the EU 14-day withdrawal right does not apply once delivery begins, as permitted by law
2
When We Replace or Refund
Non-delivery or invalid item on first use, with the required proof
Discord Nitro gift link revoked within 14 days (proof must follow ToS A.3)
If a replacement is impossible, a refund may be issued at our discretion (see §2A)
Nitro Boost Monthly (LYF) issues reported within 25 hours of the incident
2A) SellAuth Balance / Store Credit
SellAuth Balance top-ups are treated as completed sales
If a refund is approved, we may issue it as store credit
Store credit is non-withdrawable, non-transferable, and valid only for future Stellar purchases
Promotional or bonus credit has no cash value and may be voided if abuse is detected
Once credited, store credit cannot be refunded back to the original payment method
3
Non-Refundable Cases
The following situations are not eligible for refunds:
Buyer's remorse or change of mind
Incorrect use, ignoring instructions, or misuse
Violations of third-party ToS or bans unrelated to our delivery
Platform-wide revoke waves, Discord updates, or outages outside our control
Missing, invalid, or late evidence
Manual login or risky actions on items such as tokens
Failure to comply with ToS §5A (Vouch/Review Policy), where legally permitted
SellAuth Balance top-ups and issued store credit
Items already consumed, redeemed, activated or used successfully
Missing, invalid, or late evidence (past the 25-hour LYF window)
Missing mandatory unedited screen recording for claim issues
4
How to Request
1
Open a Discord Ticket
Open a ticket within your product's warranty window
2
Provide Details
Include your order ID and a short description
3
Submit Evidence
Provide required unedited recordings, screenshots, or logs
4
Await Review
Suspicious or inconsistent evidence may result in denial
5
Evidence & Warranty Windows
Tokens
5-minute DOA window from delivery
Nitro Links
14-day revoke window with full proof (see ToS A.3)
LYF Products
25-hour window for reporting claim issues
Other Products
Follow the specific warranty terms in the ToS
6
Processing
Replacements are issued after verification
Refunds, when approved, may be issued as store credit or to the original payment method, at our discretion
Chargebacks without contacting support may lead to refusal of service or blacklisting
7
Your Statutory Rights
Nothing in this policy removes or limits mandatory consumer rights applicable in your region.
Contact & Support
For refund or replacement requests, please open a Discord ticket: